Subscription Terms

These Subscription Terms explain how paid Kneade plans are billed, renewed, cancelled and refunded. They are part of our Terms of Service, between you (the parent or guardian who holds the account) and Kneade MB, company code 307635076, V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania (“Kneade,” “we,” “us”). By completing a purchase you accept them.

A Kneade plan is a subscription for one student, with a set number of 60-minute lessons with our AI tutor each month. The plan's name, its lessons per month, its price, and the date you will be charged are shown at checkout before you pay.

• A monthly plan is billed every month. A semester plan is billed once every 4 months, at a lower price per month; its lessons are still added month by month.
• Each plan includes a free 60-minute diagnostic lesson as the student's first lesson, on top of the plan's monthly lessons. It is given once per student and has no cash value.
• Lessons are added at the start of every month you have paid for. If some go unused, up to 2 of them carry over to the next month only; the rest expire at the end of the month.

Your first billing period (the first month, or the first 4 months on a semester plan) may be offered at a reduced introductory price or discount code. The introductory price or discount code applies to that first period only, unless checkout states a longer period. Unless you cancel, your subscription then renews automatically at the plan's full price, which is shown next to the introductory price at checkout.

Payments are processed by our payment provider, Stripe. We accept the cards and wallets shown at checkout, such as Visa, Mastercard, American Express, Apple Pay and Google Pay. We do not store your full card details ourselves.

By completing checkout you authorize us to charge your payment method for the first billing period now and for every renewal after it, as described in section 5. Please keep a valid payment method on your account. Your bank may add its own currency conversion or card fees, which are outside our control.

Your subscription renews automatically at the end of each billing period (every month, or every 4 months on a semester plan), on the same day of the month as your first payment, and your payment method is charged the plan's full price each time, until you cancel. To avoid the next charge, cancel at least 24 hours before your current billing period ends.

If a renewal payment fails, we may try the charge again over the following days. The new period's lessons are added only once the payment succeeds. If we cannot collect it, we may end the subscription.

You can switch to a different plan in Settings. Before you confirm, we show you the new plan, its price and anything due today. A switch between monthly and semester billing starts at your next billing date.

You can cancel at any time, with no fee. Go to Settings and choose Cancel plan for your student, or email us at support@kneade.com.

• Your student keeps their lessons until the end of the billing period you have already paid for, including the remaining months of a semester. We show you that date when you cancel.
• You will not be charged again.
• Stopping lessons, or simply not logging in, does not cancel a subscription. Only cancelling does.

14-day money-back guarantee.If Kneade isn't right for you, contact us within 14 days of your first payment and we will refund it in full.

Refunds of renewal charges, and how to request one, are covered in our Refund Policy.

If you live in the European Union or the United Kingdom, you may withdraw from your purchase within 14 days of payment without giving a reason. To do so, email support@kneade.com with a clear statement that you are withdrawing. Our money-back guarantee in section 8 already refunds your first payment in full in this period. If you live elsewhere, you also keep any cancellation or withdrawal rights your local law gives you.

We may change the price of a plan. If we do, we will email you before the change applies to your subscription, and it will take effect from your next renewal after that notice. If you don't want to continue at the new price, you can cancel before then.

If you see a charge you don't recognize, please contact us before disputing it with your bank. See section 8 of our Refund Policy.

We may update these Subscription Terms from time to time. We will tell you about material changes before they take effect. Continuing your subscription after that means you accept the updated terms.

Billing, cancellation and refund questions: support@kneade.com. Kneade MB, company code 307635076, V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania.