Refund Policy

Last updated: October 23, 2026

1. About this policy

This Refund Policy explains when payments to Kneade are refunded. It is part of our Terms of Service and Subscription Terms. If something isn't working for your student, write to us at support@kneade.com. We answer billing emails within 24 hours, and most issues are sorted out the same day.

2. First payment: 14-day money-back guarantee

Your first payment for any Kneade plan, monthly or semester, and any one-time trial lesson, is covered by our money-back guarantee. If Kneade isn't right for you, contact us within 14 days of that payment and we will refund it in full.

3. Recurring charge (monthly subscription)

Each monthly renewal after your first payment is refunded as follows:

Scenario	Refund
Within 24 hours of the charge, no significant usage	Full refund
Within 24 hours of the charge, significant usage	No refund. Contact us for other help, such as a smaller plan or a discount
24 to 48 hours after the charge, no significant usage	50% refund
More than 48 hours after the charge	No refund. Contact us for other help, such as a smaller plan or a discount

4. Recurring charge (semester subscription)

Each semester renewal after your first payment is refunded as follows:

Scenario	Refund
Within 24 hours of the charge, no significant usage	Full refund
24 to 48 hours after the charge, no significant usage	70% refund
Significant usage since the charge	No refund. Contact us for other help, such as a smaller plan or a discount
More than 48 hours after the charge	No refund. Contact us for other help, such as a smaller plan or a discount

5. What we don't refund

Refunds are always a share of the charge, as set out above. We do not refund individual unused lessons.
Cancelling stops future charges but does not refund the current period. Your student keeps their lessons until it ends.
The free diagnostic lesson and lessons that expired unused have no cash value.
Each customer can receive one refund, including a refund under the money-back guarantee.

6. If a lesson went wrong

If a lesson failed because of a problem on our side, for example the tutor stopped responding or the board didn't load, tell us and we will add a replacement lesson to your account. A replacement lesson does not count as your refund.

7. How to request a refund

Email support@kneade.com from your account email, or include it in your message, with a short note on what happened. We reply within 24 hours. Approved refunds go back to your original payment method, usually within 5 to 10 business days.

8. Before you dispute a charge

Kneade charges appear on your statement as KNEADE.COM. If you see a charge you don't recognize or disagree with, please contact us before disputing it with your bank. We review every request within 24 hours and can usually resolve it the same day, while a bank dispute can take weeks.

9. Your legal rights

Nothing in this policy limits rights your local law gives you. If you live in the European Union or the United Kingdom, your right to withdraw from a purchase within 14 days is described in our Subscription Terms, and our money-back guarantee already refunds your first payment in full in that period.

10. Changes to this policy

We may update this Refund Policy from time to time. The new version applies from the date shown at the top of this page and does not change a refund you have already requested.

11. Contact

Refund and billing questions: support@kneade.com. Kneade MB, company code 307635076, V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania.